To our online guide which helps you work out how much cover you need and being able to log in and make changes any time your life changes. And to making difficult times easier, so, if and when it comes time to claim, you can count on us to be there for you and your family. We’re proud of how we do business and take our regulatory requirements very seriously. One of the core requirements of our regulator, the Financial Conduct Authority (FCA), is treating customers fairly. There are six outcomes the FCA will look for to check we’re doing this properly:
Our customers can be confident they’re dealing with a business where their fair treatment is central to the corporate culture.
Our customers will be provided with products and services designed to meet their needs, or those of an identified customer group, and are targeted accordingly.
Our customers are provided with clear information and are kept appropriately informed before, during and after purchase.
Should Lime provide any advice, it would be suitable and take account of the customers’ circumstances.
Our customers are provided with products that perform as they would expect, and our service standards are of the quality they are led to expect.
Our customers don’t face unreasonable post-sale barriers should they wish to change a product, switch provider, submit a claim or make a complaint.