Aviva regularly review their policies to ensure that they continue to provide value for money, and benefits in line with our customer’s expectations and the market for the Cancer Essentials product.
Based on their recent review they have taken the decision to close this product, so your cover will end for all renewing customers from 30th September 2022.
Aviva recognises that the product is important to you and gave careful consideration before deciding to close the product. Once the decision had been made, they wanted to ensure that they informed all customers at the same time.
We are unaware of any similar offerings in the marketplace, but we are looking to develop an alternative and will let you know as soon as this is available to purchase.Alternatively, you may want to consider our other Lime products, which you can view by logging in to your account here.
No. Aviva have confirmed there is no link to the pandemic.
We want to reassure you that if you are currently in claim, or need to claim, your cover continues until the closure of your product. In the event of a claim, please contact us as normal and please do not cancel your debit/credit card payment to ensure your cover remains in place during this period.
You can continue to submit claims through your policy at Lime.
If you have already submitted a cash claim, or at any point you make a cash claim whilst your policy is still active, Aviva’s specialist claims team will contact you. They’ll explain your options for future support once your policy closes. If you’re still covered on your policy at the time, they will guarantee to cover the costs of eligible cancer drugs as per your terms and conditions, up to the maximum benefit allowable.
You’ll also be able to submit a claim for drugs your specialist recommended while your policy is active, up to 90 days after the closure date.If your claim is eligible, Aviva will pay for drugs agreed by them, even if the treatment takes place after the policy has ended.
To make a claim after your policy has closed, please email email@example.com and include your policy number.
If we have already provided you with details of the Cancer Helpline, and you have been in contact with them they will continue to provide support as and when you need it. This will not end on the cancellation of the policy.
You can choose to cancel your cover early. As you pay monthly, you must pay for the full month in which you were covered.
Please remember that once you have cancelled your cover you will no longer be able to make any further claims, however Lime and Aviva will continue to support you in any claim that is already approved.
You can arrange this via your policy at Lime.
Your terms and conditions will remain available to you at Lime, and you will still be able to review these and access the relevant information to make an eligible claim up to 90 days after the policy ends. Your policy details will remain available for 120 days after your policy ends.
Yes. We will keep you updated with notifications and let you know when your cover has ended. You don’t need to do anything now; you will still remain covered by your Cancer Essentials policy until your policy ends.
We will send you an email on the date your policy is cancelled to confirm that your cover has ended.
Should you be diagnosed with cancer prior to the policy ending you will be able to submit a claim up to 90 days after the end date, and provided the claim is eligible we will pay your cash benefit.
Similarly, if subsequently wish to claim for cancer drugs after receiving your cash benefit, you will have 2 years from policy closure to notify us of your claim and will remain eligible even if the treatment takes place after the policy has ended.
If you need to make any changes these can be made via your policy at Lime.
If you have a complaint, you can contact us via your policy at Lime can email us at firstname.lastname@example.org
Alternatively, you can write to us at:
Level 30, Leadenhall Building
122 Leadenhall Street
London EC3V 4AB
Tel No: +44 (0)203 753 5469